Contacting HighgateHouse
HighgateHouse (UK) Limited
284 Archway Road
Highgate
London
N6 5AU
tel: 020 8341 9409
sales@highgatehouse.co.uk
Registered in England 06294830
The Legal Bits ...
Privacy policy
This privacy policy sets out how HighgateHouse (UK) Limited
uses and protects any information that you may provide when you use this
website.
HighgateHouse (UK) Limited is committed to ensuring that your
privacy is protected. Should we ask you to provide certain information by which
you can be identified when using this website, then you can be assured that it
will only be used in accordance with this privacy statement.
HighgateHouse may change this policy from time to time by
updating this page. You should check this page from time to time to ensure that
you are happy with any changes. This policy is effective from 24th May 2018.
Information About Us
Our Site
is owned and operated by Highgate House (UK)
Limited, a Business registered in England under company
number 06294830
Registered address: 284 Archway Road, Highgate, London,
N6 5AU, UK.
Data
Protection Officer: Rick Cannell
Email
address: sales@highgatehouse.co.uk
Telephone
number: +44 (0)208 341 9409
Postal
Address: as above
What This Policy
Covers
This Privacy Policy applies only
to your use of Our Site. Our Site
may contain links to other
websites. Please note that we have
no control over how your data is
collected, stored, or used by
other websites and we advise
you to check the privacy
policies of any such websites
before providing any data to
them.
Personal
Data
Personal
data is
defined
by the
General
Data
Protection
Regulation
(EU
Regulation
2016/679)
(the “GDPR”)
as ‘any
information
relating
to an
identifiable
person
who can
be
directly
or
indirectly
identified
in
particular
by
reference
to an
identifier’.
Personal
data is,
in
simpler
terms,
any
information
about
you that
enables
you to
be
identified.
Personal
data
covers
obvious
information
such as
your
name and
contact
details,
but it
also
covers
less
obvious
information
such as
identification
numbers,
electronic
location
data,
and
other
online
identifiers.
Your
Rights
Under
the GDPR,
you have
the
following
rights,
which we will
always
work to
uphold:
a) The
right to
be
informed
about
our collection
and use
of your
personal
data.
This
Privacy
Policy
should
tell you
everything
you need
to know,
but you
can
always
contact
us to
find out
more or
to ask
any
questions.
b) The
right to
access
the
personal
data we hold
about
you.
c) The
right to
have
your
personal
data
rectified
if any
of your
personal
data
held by
us is
inaccurate
or
incomplete.
d) The
right to
be
forgotten,
i.e. the
right to
ask us to
delete
or
otherwise
dispose
of any
of your
personal
data
that we have.
e) The
right to
restrict
(i.e.
prevent)
the
processing
of your
personal
data.
f) The
right to
object
to us
using
your
personal
data for
a
particular
purpose
or
purposes.
g) The
right to
data
portability.
This
means
that, if
you have
provided
personal
data to
us directly,
we are
using it
with
your
consent
or for
the
performance
of a
contract,
and that
data is
processed
using
automated
means,
you can
ask us for
a copy
of that
personal
data to
re-use
with
another
service
or
business
in many
cases.
For more
information
about
our use
of your
personal
data or
exercising
your
rights
as
outlined
above,
please
contact
us .
Further
information
about
your
rights
can also
be
obtained
from the
Information
Commissioner’s
Office
or your
local
Citizens
Advice
Bureau.
If you
have any
cause
for
complaint
about
our use
of your
personal
data,
you have
the
right to
lodge a
complaint
with the
Information
Commissioner’s
Office.
What
We
Collect
Depending
upon
your use
of Our Site,
we may
collect
some or
all of
the
following
personal
and
non-personal
data .
· Name,
Address,
postcode
Email
address,
Telephone
number',
Business
name,
Payment
information.
· IP
address,
Web
browser
type and
version,
Operating
system.
· A
list of
URLs
starting
with a
referring
site,
your
activity
on Our Site,
and the
site you
exit to.
What we do with the information we gather
We require this information to understand your
needs and provide you with a better service.
We do not store credit card details nor do we share customer
details with any 3rd parties
Under the
GDPR, we must always have a lawful basis for
using personal data. This may be because the data is
necessary for our performance of a contract with
you, because you have consented to our use of
your personal data, or because it is in our legitimate
business interests to use it. Your personal data may be
used for the following purposes:
·
Internal record keeping.
· Providing
and managing your access to Our Site;
· Personalising
and tailoring your experience on Our Site;
· Supplying
our products and services to you. Your
personal details are required in order for us to
enter into a contract with you.
· Personalising
and tailoring our products and services
for you.
· Communicating
with you. This may include responding to emails or calls
from you.
Third
Parties whose content appears on Our Site may use
third-party Cookies. Please note that we do not
control the activities of such third parties, nor the
data that they collect and use themselves, and we advise
you to check the privacy policies of any such third
parties.
Storage or Transfer Of Personal Data
We will
only store or transfer your personal data in the UK.
This means that it will be fully protected under the
GDPR.
Sharing Personal Data
We will
not share any of your personal data with any third
parties for any purposes, with the following important
exception;
In some limited
circumstances, we may be legally required to
share certain personal data, which might include yours,
if we are involved in legal proceedings or
complying with legal obligations, a court order, or the
instructions of a government authority.
Withholding Personal Information
You may
access Our Site without providing any personal data at
all.
Accessing Your Personal Data
If you
want to know what personal data we have about
you, you can ask us for details of that personal
data and for a copy of it (where any such personal data
is held). This is known as a “subject access request”.
All
subject access requests should be made to us in writing.
There is not normally any charge for a subject access
request. If your request is considered ‘manifestly
unfounded or excessive’ (for example, if you make
repetitive requests) then a fee may be charged to cover
administrative costs in responding. We will
respond to your subject access request within two weeks
and, in any case, not more than one month of receiving
it. Normally, we aim to provide a complete
response, including a copy of your personal data within
that time. In some cases, however, particularly if your
request is more complex, more time may be required up to
a maximum of three months from the date we receive your
request. You will be kept fully informed of our progress.
Security
We are committed to ensuring that your
information is secure. In order to prevent unauthorised access or disclosure,
we have put in place suitable physical, electronic and managerial
procedures to safeguard and secure the information we collect online.
HighgateHouse internal proceedures ensure
PCI/CISP compliance.
How we use cookies
A cookie is a small file which asks permission
to be placed on your computer's hard drive. Once you agree, the file is added
and the cookie helps analyse web traffic or lets you know when you visit a
particular site. Cookies allow web applications to respond to you as an
individual. The web application can tailor its operations to your needs by
gathering and remembering information about your preferences.
We use traffic log cookies to identify which
pages are being used. This helps us analyse data about web page traffic and
improve our website in order to tailor it to customer needs. We only use this
information for statistical analysis purposes and then the data is removed from
the system.
Overall, cookies help us provide you with a
better website, by enabling us to monitor which pages you find useful and which
you do not. A cookie in no way gives us access to your computer or any
information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies.
Most web browsers automatically accept cookies, but you can usually modify your
browser setting to decline cookies if you prefer. This may prevent you from
taking full advantage of the website.
Links to other websites
Our website may contain links to other
websites of interest. However, once you have used these links to leave our site,
you should note that we do not have any control over that other website.
Therefore, we cannot be responsible for the protection and privacy of any
information which you provide whilst visiting such sites and such sites are not
governed by this privacy statement. You should exercise caution and look at the
privacy statement applicable to the website in question.
Controlling your personal information
·
the website contains no forms to gather any of your personal information.
We do not sell, distribute or lease your
personal information to any third parties. We do not send out any promotional information..
Website usage terms and conditions
Welcome to our website. If you continue to
browse and use this website you are agreeing to comply with and be bound by the
following terms and conditions of use, which together with our privacy policy
govern HighgateHouse’s relationship with you in relation to this website.
The term ‘HighgateHouse’ or ‘us’ or ‘we’
refers to the owner of the website whose registered office is above. Our company
registration number is 06294830, Registered in England. The term ‘you’ refers to
the user or viewer of our website.
The use of this website is subject to the
following terms of use:
·
The content of the pages of
this website is for your general information and use only. It is subject to
change without notice.
·
Neither we nor any third
parties provide any warranty or guarantee as to the accuracy, timeliness,
performance, completeness or suitability of the information and materials found
or offered on this website for any particular purpose. You acknowledge that such
information and materials may contain inaccuracies or errors and we expressly
exclude liability for any such inaccuracies or errors to the fullest extent
permitted by law.
·
Your use of any information
or materials on this website is entirely at your own risk, for which we shall
not be liable. It shall be your own responsibility to ensure that any products,
services or information available through this website meet your specific
requirements.
·
Should any product prove defective
after purchase, HighgateHouse's liability shall be limited to refunding the
original cost of the product. In addition, HighgateHouse reserves the right to
modify and or discontinue parts without notice.
·
This website contains
material which is owned by or licensed to us. This material includes, but is not
limited to, the design, layout, look, appearance and graphics. Reproduction is
prohibited other than in accordance with the copyright notice, which forms part
of these terms and conditions.
·
All trademarks reproduced in
this website, which are not the property of, or licensed to the operator, are
acknowledged.
·
Unauthorised use of this
website may give rise to a claim for damages and/or be a criminal offence.
·
From time to time this
website may also include links to other websites. These links are provided for
your convenience to provide further information. They do not signify that we
endorse the website(s). We have no responsibility for the content of the linked
website(s).
·
Your use of this website and
any dispute arising out of such use of the website is subject to the laws of
England, Scotland and Wales.
Website disclaimer
The information contained in this website is for general
information purposes only. The information is provided by HighgateHouse and
while we endeavour to keep the information up to date and correct, we make no
representations or warranties of any kind, express or implied, about the
completeness, accuracy, reliability, suitability or availability with respect to
the website or the information, products, services, or related graphics
contained on the website for any purpose. Any reliance you place on such
information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including
without limitation, indirect or consequential loss or damage, or any loss or
damage whatsoever arising from loss of data or profits arising out of, or in
connection with, the use of this website.
Through this website you are able to link to other websites
which are not under the control of HighgateHouse. We have no control over the
nature, content and availability of those sites. The inclusion of any links does
not necessarily imply a recommendation or endorse the views expressed within
them.
Every effort is made to keep the website up and running
smoothly. However, HighgateHouse takes no responsibility for, and will not be
liable for, the website being temporarily unavailable due to technical issues
beyond our control.
Copyright notice
This website and its content is copyright of HighgateHouse
(UK) Limited - © HighgateHouse (UK) Ltd 2009-2018. All rights reserved.
Any redistribution or reproduction of part or all of the
contents in any form is prohibited other than the following:
·
you may print or download to a local hard
disk extracts for your personal and non-commercial use only
·
you may copy the content to individual third
parties for their personal use, but only if you acknowledge the website as the
source of the material
You may not, except with our express written permission,
distribute or commercially exploit the content. Nor may you transmit it or store
it in any other website or other form of electronic retrieval system.